Privacy Policy

Last updated: October 20, 2026

This policy explains what Communicate Better ("we", "us") collects when you use the website and app, what we do with it, and the choices you have.

What We Collect

We only collect what the product needs:

Account details: your email address and name. If you sign in with Google, we receive the basic profile you authorize (name, email, profile picture). If you sign up with email, your password is stored only as a secure hash.
Profile picture: if you upload one in Settings.
Practice content: the replies you type in practice, your answers to "read the moment" questions, hints used, and the AI reactions and coach notes generated for you.
Progress and profile: completed moments, streak, daily goal, the moments you got wrong, and your communication-profile scores built from your practice.
Preferences: practice culture, interface language, time zone, and whether you agreed to marketing emails (with the time you agreed).
Submissions: real situations you choose to send us through the submission form.
Contact messages: your name, email, and message when you use the contact form.
Subscription records: plan, status, billing period, and the customer and subscription IDs our payment provider gives us. We never receive or store your full card details.
Technical and security data: session records (IP address, browser user agent), a hashed IP address used to count daily AI usage for visitors who are not signed in, and server logs.
On your device: if you try practice before signing up, your draft reply is kept in your browser's local storage so you don't lose it when you create an account.

We do not collect sensitive information that has nothing to do with the product. Please don't put other people's private details into your replies or submissions.

How We Use It

To run the service: sign-in, saving progress, streaks, and your subscription.
To generate the AI reaction and coach feedback on your replies.
To tailor practice and reviews to how you're doing.
To send service emails you need (sign-up verification, password reset, account and billing notices).
To send occasional product emails, only if you opted in.
To keep the service secure and prevent abuse, including daily usage limits.
To review submissions and, if approved, turn them into new practice moments.

We do not sell your personal information, and we do not use it for targeted advertising.

When you send a reply in practice, the reply and the moment it answers are sent to third-party AI providers to generate the other person's reaction and the coach's feedback. These providers process the text only to return a result to us. Avoid including real names, contact details, or other personal information in your replies.

We share data only with service providers that help us run Communicate Better, and only what each needs:

Dodo Payments — our Merchant of Record. Dodo Payments Inc. sells the subscription to you and handles payment, billing, invoices, and tax. Your card details go directly to Dodo Payments and never touch our servers. See the Dodo Payments Privacy Policy.
AI providers — to generate reactions and feedback (see AI Processing).
Google — only if you choose Google sign-in.
Cloudflare — hosting, content delivery, and bot protection (CAPTCHA) on sign-up and sign-in forms.
Neon — our database host.
Resend — sends our emails and manages the product-email list.
Cloud file storage — stores profile pictures you upload.

We may also disclose information if required by law or to protect the safety and rights of our users and the service.

Analytics

We do not currently use any third-party analytics or advertising trackers. If we add one, we will name it here and link its privacy policy before it goes live.

Emails

Service emails (verification, password reset, account and billing notices) are part of running your account and are sent whether or not you subscribe to product emails.
Product emails are opt-in: the box is unchecked by default when you set up your account. You can turn them on or off anytime in Settings, or use the unsubscribe link in any product email.

How Long We Keep It

Account content (profile, practice, progress, submissions): kept while your account is active. When you delete your account, it is deleted within 30 days, and copies in backups are overwritten within a further 90 days.
Billing records: kept for 7 years to meet tax and accounting rules. Dodo Payments, as Merchant of Record, keeps its own billing records under its policy.
Logs and security data: kept for up to 90 days.
Contact messages: kept as long as needed to answer you and follow up.

Your Rights

Delete: delete your account anytime under Settings → Delete account. Any active subscription is cancelled first.
Access and export: contact us to get a copy of the data we hold about you.
Correct: update your name and preferences in Settings, or contact us.
Object or withdraw consent: turn off product emails in Settings at any time.

Depending on where you live, you may have additional rights under local law (for example, in the EU, UK, or California). Contact us to use them; we will respond within the time the law requires.

Security

We use encrypted connections (HTTPS), hashed passwords, and access controls to protect your data. No system is perfectly secure. If a data breach affects your personal information, we will notify affected users and, where required, the relevant authorities within 72 hours of becoming aware of it.

What We Collect

How We Use It

AI Processing

Analytics

Emails

How Long We Keep It

Your Rights

Security

International Transfers

Children

Changes to This Policy

Contact Us